EXCHANGES & RETURNS
Free Exchanges and Returns
If you're not 100% happy with your purchase, just let us know within 30 days of delivery and you can return it for free. See our Ts & Cs for information on how to cancel.
We'll give you a full refund
Your refund will be made within 14 days of collection from your home, including the costs of delivery.
You just need these 2 things:
- Your proof of purchase
- The item should be unused, in its original packaging and in a re-sellable condition
And a few more things to note…
There are some things we can’t do returns for, such as any made to measure items (see FAQs below) unless of course they’re damaged. Our website clearly show which items are excluded from returns and refunds.
If the item or the packaging has been handled excessively to assess the goods (ie. more than you would if you were buying it in a shop) we reserve the right to reduce the amount of refund to you.
During the returns process, we might ask for the product serial number or similar, to check the item was actually supplied by us.
Naturally, none of this affects your consumer rights.